NOTICE:
Effective April 15, 2020, all transit fares for Madera Metro’s fixed-route transit system have been suspended until further notice.
Travel conveniently from neighborhoods to shopping centers, local schools, medical offices, and work sites on the Madera Metro fixed-route transit services. For those who need curb-side pick-up and drop-offs, Dial-A-Ride (DAR) paratransit services will get you there. To find more information regarding Madera Metro our the DAR, please click on the tab below.
Please visit us on Facebook at Madera Metro to stay current on all news as it relates to routes, updates, and passenger guidelines.
For all customer service needs and/or complaints, please email the Transit Program Manager David Huff @ vog.a1614310892redam1614310892@ffuh1614310892d1614310892. Emails are typically responded to within 24 business hours.
- Transit Updates
February 1, 2021:
The CDC has issued an order that requires face masks to be worn by all travelers while on public transportation. Passengers must wear masks that completely covers both the mouth and nose while awaiting, boarding, disembarking, or traveling on any form of public transportation. Refusal to wear a mask can result in removal from the premises and/or denied entry to board public transportation service. For a full listing of requirements and exemptions, please click here for CDC Guidelines.
October 21, 2020:
The Madera Metro office has been relocated to the new Madera Transit Center located at 1951 Independence Drive. View the Madera Transit Center Virtual Ribbon Cutting Event by clicking here. Due to Covid-19 safety precautions, the general public is not allowed into the Madera Transit Center at this time.
October 2, 2020
Great news! The City of Madera is a proud recipient of the Federal Transit Administration (FTA) CARES ACT grant for $6,440,671. The grant funds will be used to provide financial relief which will allow Madera Metro to continue to eliminate fares, while also implementing enhanced safety measures to prevent, prepare for, and respond to COVID-19. The CARES grant will allow Madera Metro to hire additional PTE’s to oversee COVID-19 cleaning procedures and the Enhancement of Safety Measures such as the purchase and installment of driver safety shields, enhanced screening measures, and weekly sanitation of all transit vehicles and Bus Shelters. Lastly, to reduce the spread of COVID-19, funds will allow the City of Madera to be proactive in acquiring additional transit vehicles to respond to the rider minimum requirement. An increased fleet will result in reduced wait times, thus preventing the risk of passengers being exposed to COVID-19; promote social distancing; increase efficiency in service and availability.
- COVID-19 Updates
- November 5, 2020 - **Attention - Effective Immediately**The Center for Disease Control (CDC) has issued additional recommendations to all transit agencies to further limit the number of passengers in buses. This affects Madera Metro in the following ways.- Only 5 passengers plus 1 driver is now allowed on all 26ft Madera Metro Transit Vehicles.- Only 9 passengers plus 1 driver is now allowed on all 32ft Madera Transit Vehicles. It limits the number of people onboard of 26 ft.Previously, this guidance was 10 (including driver) passengers per transit vehicle. To accommodate passenger needs, City staff is regularly assessing Madera Metro ridership to determine if headways need to be revised
June 18, 2020
Governor Gavin Newsom has issued a new face covering guidance that requires California residents to wear face coverings when they are in a situation considered to be high-risk.
Listed below are examples of high-risk situations that will require face coverings as it pertains to Public Transportation:
- Waiting for or riding on public transportation or paratransit or while in a taxi, private car service, or ride-sharing vehicle;
- Driving or operating any public transportation or paratransit vehicle, taxi, or private car service or ride-sharing vehicle when passengers are present. When no passengers are present, face coverings are strongly recommended.
The following individuals are exempt from wearing a face covering:
- Persons age two years or under. These very young children must not wear a face covering because of the risk of suffocation.
- Persons with a medical condition, mental health condition, or disability that prevents wearing a face covering. This includes persons with a medical condition for whom wearing a face covering could obstruct breathing or who are unconscious, incapacitated, or otherwise unable to remove a face covering without assistance.
- Persons who are hearing impaired, or communicating with a person who is hearing impaired, where the ability to see the mouth is essential for communication.
MV Public Transportation - Division 585 asks that passengers face coverings must be worn properly covering both mouth and nose for the entire duration of their trip. The use of hand over mouth and nose does not qualify as a face covering.
For the completed California Department of Public Health - Guidance for the Use of Face Coverings, please click here.
To further ensure the safety of transit passengers, employees and the public, we encourage all to use Madera Metro for essential transportation only. When boarding, please communicate with the driver your planned destination. As a reminder, for the safety of all passengers, leisure rides without a specific destination will be discouraged.
PLEASE NOTE:
- As a result of Safety Advisory 20-01, pursuant to 49 CFR § 5.25, on April 14, 2020 by the Federal Transit Administration (FTA), the Madera City Council approved the recommendations of eliminating fares for Madera Metro's fixed route system and limiting Dial-A-Ride (DAR) to disabled and senior passengers as of April 15, 2020.
- Dial-A-Ride (DAR)
Madera Dial-A-Ride (DAR) is a general public, curb-to-curb, demand-response public transit system operated by the City of Madera. DAR can be used for work, medical appointments, school, meetings, senior service, events and much more. Vehicle are wheelchair lift-equipped. DAR should not be used for emergency or critical medical transport.
How Can I Make A Reservation With DAR?
To make a reservation, call 661-RIDE (661-7433). Services are offered Monday - Friday, 7:00am - 6:30pm; Saturday, 9:00am - 4:00pm; and on Sundays from 8:30am - 2:30 pm. Beginning Monday, February 1st, reservations for Sunday must be made by 5:00pm Friday. Service requests are accepted seven days per week and must be made at least one day in advance (Sunday request are two days in advance). However, riders may call up to two hours prior to the time they need DAR service, but will receive service based on space availability. When making a reservation, please be prepared to give the following information:
- First and Last Name
- Address where you are to be picked up
- Address where you want to go
- Requested pick up or appointment time
- Number of riders that will be picked up
- Need a return trip? Pick up time must be scheduled at least 30 minutes after drop off time
- Any special needs you may have
- Phone number where you can be reached for updates (Home or Cell)
Important things to note:
- As of February 3, 2021 Dial-A-Ride will be made available to the general public for "Sunday reservations only".
- Beginning February 15, 2021 Dial-A-Ride will only available for Seniors, those with disabilities, and Madera Community College students needing transportation to MCC (Sunday - Saturday).
FARE:
Passenger fares are waived until further notice.*
*As of April 15, 2020 Madera City Council approved the recommendations to eliminate fares for Madera Metro's fixed rout system and limiting Dial-A-Ride (DAR) to disabled and senior passengers.
(559) 661-7433 : Information & ReservationsNO SERVICE HOLIDAYS:
New Year’s Day Labor Day Memorial Day Thanksgiving Day Fourth of July Christmas Day - Madera Metro
Madera Metro is comprised of three fixed routes:
- Route 1 provides service on a base route every 35 minutes through the City to the area of Yosemite and 'P' Street, and branches into two alternating end routes. Route 1 base service encompasses key origins and destinations, including Walgreens, the Pan Am Center, the County Social Services Department, the Downtown Intermodal Center, the Department of Motor Vehicles, and the Madera High School's north campus. Route 1 then alternates with every other trip serving Madera Community Hospital, Madera High School's south campus and then the County Government Services Complex on Road 28 via southeast Madera.
- Route 2 operates every 60 minutes and serves Madera Community Hospital, Madera High School's north and south campuses, the Howard Road retail corridor including Walgreen's and the Save Mart - CVS shopping centers, and Walgreens at the Commons shopping complex. Convenient connections can be made with Route 1 at Walgreen's or P Street. These connection provide direct access to the downtown Madera Intermodal Facility where riders may connect with Greyhound, Dial-A-Ride, Madera County Connection, and taxi services.
- Route 3 : Beginning Monday, February 15, 2021, Route 3 will be temporarily suspended until further notice. Public will be asked to use Routes 1 and 2 as an alternative. Transportation to Madera Community College will be made available to MCC Students only through DAR.
FARE:
Passenger fares are waived until further notice.*
*As of April 15, 2020 Madera City Council approved the recommendations to eliminate fares for Madera Metro's fixed rout system and limiting Dial-A-Ride (DAR) to disabled and senior passengers.
July 10, 2020 - Effective Immediately:
Madera Metro will be implementing a 10 passenger maximum on all Madera Metro buses.
Click here to view Madera Metro Fixed Route Schedule
Click here to view Madera Metro Route Map Area
NO SERVICE HOLIDAYS:
New Year’s Day Labor Day Memorial Day Thanksgiving Day Fourth of July Christmas Day
