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How to Pay Your Utility Bill

The City of Madera offers several convenient ways to pay your utility bill. Whether you prefer to pay online, by phone, mail, or in person, we make it easy to stay current on your account.

💳 Pay Your Bill Online


💻 Online Payment (Recommended)

Pay securely and conveniently through our Citizen Self Service (CSS) portal. You’ll need the following information from your utility bill to register:

  • Account Number
  • Customer ID Number (both can be found on your billing statement)

Once registered, you can view statements, manage autopay, and track usage anytime.

Access the CSS Portal


📞 Alternative Payment Methods

Automated Phone Payment

Call (877) 360-3479 to pay through our automated system.

  • Requires: Account & Customer ID Numbers
  • Convenience Fee: $3.85 per transaction (charged by processor)
  • Transaction Limit: $500 per payment

ACH Automatic Withdrawal (Autopay)

Set up automatic payments directly from your bank account. Never miss a payment again!

City of Madera Utility Billing Department
205 W. 4th Street
Madera, CA 93637

Payment by Mail

City of Madera Utility Billing Department
205 W. 4th Street
Madera, CA 93637

Payment via Drop Box

  • City Hall – 205 W. 4th Street, Madera, CA 93637
    • Eastside Front Entrance (Finance Department entry)
    • Drive-Thru (rear parking lot)
  • Fire Station #56 – 317 N. Lake Street, Madera, CA 93637

Need Assistance?

Our Utility Billing team is here to help with payment questions or account setup.

Email: utilitybilling@madera.gov
Phone: (559) 661-5459

Contact Information

Office Hours/Phone Inquiries
Monday – Friday
8:00am – 5:00pm
Email: utilitybilling@madera.gov
Fax: 1 (559) 675-7067

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