The City of Madera Information Technology (IT) Department is an internal services and support department responsible for installing, maintaining and supporting all facets of technology for the City departments and staff members.
The Information Technology Division delivers hands-on and remote services to all City departments while also managing and maintaining the City’s network systems and main data servers. The IT Department also has oversight for all public facing systems including the website and social media platforms.
Some of the technology the IT department supports includes over 275 desktop, laptop, and tablet computers, the City wide phone system, mobile phones, mobile data and devices, the City financial system, Police Department dispatch and records systems, and the city wireless network which connects city buildings and provides free wireless internet connectivity.
While installing and maintaining systems is a big part of the IT department’s workday the City IT staff also create policy for usage of technology and systems, creating and maintaining the central technology budget for the City, and researching and recommending new technology that will help support the City’s service delivery and communication with the public.
The Information Technology (IT) Division deploys and maintains technology solutions for the City of Madera's centralized IT infrastructure, encompassing the following areas of support:
The Director of Information Technology leads both tactical and strategic planning initiatives within the department. Network and systems administrators manage the upkeep of central servers and network equipment, and computer systems technicians provide comprehensive support for end-user devices, including computers, phones, printers, mobile devices, application software, and more.