City of Madera utility services include water, sewer, drainage, street sweeping, garbage, recycling and green waste collection.
Customers will receive their utility bills at the beginning of the month.
Customers have until the 25th of the current month to pay their current charges. After that, a late fee of 10% will be applied if the bill is not paid on or before the 25th day. In addition, the delinquent balance, including additional charges, shall be charged interest at the rate of 1.5%. The late fee will be included with the next billing.
To access the new system, customers will need to register an account using the City’s new Citizen Self Service (CSS) portal. Registration will require both your account and newly assigned customer ID numbers. This information will be printed on your upcoming billing statements beginning September 2020. If you would like to retrieve this information now, please contact the Utility Billing Department at vog.a1611032535redam1611032535@gnil1611032535libyt1611032535ilitu1611032535 or (559) 661-5459. If you have your account number and customer ID number ready, please click here to visit our new online bill payment system.
Due to the hardships caused by the COVID-19 pandemic, the City is waving all late utility service penalties until further notice.
If paying online isn't for you, please consider the following alternative payment options:
Should you have any questions, please reach out to the Utility Billing Department at vog.a1611032535redam1611032535@gnil1611032535libyt1611032535ilitu1611032535 or (559) 661-5459.
The City requires a deposit of $150.00. (Each service address deposit may vary.) Deposit will be applied to customers account after one year of service (per request) if customer has been delinquent more than once during the one year period the deposit will be applied six months after the last delinquent payment. Deposit will be applied to your account when it is closed, any remaining balance over the final bill will be refunded to the customer.
Must be made in writing by the account holder. The information in the letter should include the date you would like the service terminated and the address of where you would like your closing bill or refund sent. This can be done in person, by fax, mail, and e-mail. The account holder remains responsible for the utility bill until we receive a written request for termination of service.
Establishing service can be done in person, by fax, mail, or by e-mail. There is a non-refundable application fee of $23.00. If your service address needs waste carts you will be required to purchase them. The non-refundable fee is $60 per cart.
Applications are available by clicking below:
Once the application is completed you will need to provide one of the following items:
Applications are accepted between 8:00a.m. and 4:30 p.m.
If your property is a "rental", you are required to have/obtain a City of Madera Business License per Municipal Code 6-1.28.
In order to setup automatic payment for your utility billing account, please fill out the ACH form and submit it to the Finance Department.
If your services are interrupted due to delinquency/vacancy, a service fee of $50.00 is added to the account, and all past dues must be paid in cash, cashier check, money order, or credit/debit card. If you do not have a deposit, one will be required before services are restored.
Current utility account contact information is essential to fast outage reporting. If your contact information has changed, let us know using the web-form below, and we will update your account accordingly.
Please note that this form is only for updating the contact information of a pre-existing utility account with the City of Madera. This form cannot be used to transfer service to another address. If you have recently moved, you will need to open a new account; please see "establishing service with the City of Madera" above.
For all returned checks that are received, a 5-day notice will be posted on your door. The City charges a $30.00 returned check fee. Cash, cashier check, money order, or credit/debit cards are required to cover returned checks. If payment is not received within 5 days, your service will be interrupted.
Many customers often wonder how their Utility Bills are calculated. To assist customers in understanding the rates and calculation methods, see the below document and rate tables.