City of Madera utility services include water, sewer, drainage, street sweeping, garbage, recycling and green waste collection.
Customers will receive their utility bills at the beginning of the month.
Customers have until the 25th of the current month to pay their current charges, after that a late fee of 10% will be applied if the bill is not paid on or before the 25th day. In addition the delinquent balance including additional charges shall be charged interest at the rate of 1.5%. The late fee will be included with the next billing.
Alternative Pay Station
Must present payment stub with payment
Automated Bill Payment
Pay your bill with automatic withdrawal from your bank account. CLICK HERE FOR ACH FORM Please note we require a voided check with the application. Applications can be mailed to our office at 205 W 4th St. Madera CA. 93637, Contact our office for more assistance.
Payment by telephone
Simply call Paymentus Customer Service number at 1-877-360-3479 and follow the instructions to make your payment.
Needed to know in order to pay by phone:
Needed to know in order to pay online:
The City requires a deposit of $150.00. (Each service address deposit may vary.) Deposit will be applied to customers account after one year of service (per request) if customer has been delinquent more than once during the one year period the deposit will be applied six months after the last delinquent payment. Deposit will be applied to your account when it is closed, any remaining balance over the final bill will be refunded to the customer.
Must be made in writing by the account holder. The information in the letter should include the date you would like the service terminated and the address of where you would like your closing bill or refund sent. This can be done in person, by fax, mail, and e-mail. The account holder remains responsible for the utility bill until we receive a written request for termination of service.
Establishing service can be done in person, by fax, mail, e-mail, and by phone. There is a non-refundable application fee of $23.00. If your service address needs waste carts you will be required to purchase them. The non-refundable fee is $60 per cart.
Applications are available by clicking below:
Once the application is completed you will need to provide one of the following items:
Applications are accepted between 8:00a.m. and 4:30 p.m.
If your property is a "rental", you are required to have/obtain a City of Madera Business License per Municipal Code 6-1.28.
In order to setup automatic payment for your utility billing account, please fill out the ACH form and submit it to the Finance Department.
If your services are interrupted due to delinquency/vacancy a service fee of $50.00 is added to the account and all past dues must be paid in cash, cashier check, money order, or credit/debit card. If you do not have a deposit, one will be required before services are restored.
Current utility account contact information is essential to fast outage reporting. If your contact information has changed, let us know using the web-form below and we will update your account accordingly.
Please note that this form is only for updating the contact information of a pre-existing utility account with the City of Madera. This form cannot be used to transfer service to another address. If you have recently moved, you will need to open a new account, please see "establishing service with the City of Madera" above.
For all returned checks that are received a 5 day notice will be posted on your door. The City charges a $30.00 returned check fee. Cash, cashier check, money order, or credit/debit cards are required to cover returned checks. If payment is not received within the 5 days your service will be interrupted.
Many customers often wonder how their Utility Bills are calculated. To assist customers in understanding the rates and calculation methods, see the below document and rate tables.