Pay

Due to recent changes related to an upgrade of our online payment system, customers may need to go through the process of re-registering in order to access the Citizen Self Service portal. Should you continue to experience issues with logging in after re-registering, please contact the Utility Billing Department at vog.a1635111452redam1635111452@gnil1635111452libyt1635111452ilitu1635111452 or (559) 661-5459.

A delay in bill processing for the month of September will see printed utility bills beginning to go out to customers beginning the week of 9/13/2021. We apologize for any inconvenience and thank you for your patience.

 


 

To access the City’s online payment system, customers will need to register an account using the City’s Citizen Self Service (CSS) portal. Registration requires both your account and customer ID numbers from your billing statement.

 

If you have your account number and customer ID number ready, please click here to visit our online bill payment system.

 

PLEASE NOTE:
Due to the hardships caused by the COVID-19 pandemic, the City is waiving all late utility service penalties until further notice.

 

If paying online isn’t for you, please consider the following alternative payment options:

 

  • Payment by automated phone system: (877) 360-3479**
    (requires account and customer ID numbers)
    **$3.50 convenience fee per transaction. Individual transactions cannot exceed $500.

 

  • Payment by mail: Checks can be sent to the City’s Utility Billing Department: 205 W 4th Street, Madera, CA 93637

 

  • Payment by ACH (Autopay): Pay your bill with an automatic withdrawal from your bank account. To set up ACH for your utility account, start here by completing our ACH application. Please note we require you to submit a voided check with your application. Applications can be mailed to the City’s Utility Billing Department at 205 W 4th St. Madera CA. 93637.

 

  • Payment by dropbox:
    • City Hall – 205 W 4th Street, Madera, CA 93637
      • Eastside front entrance (Finance Department entry)
      • Drive-thru (rear parking lot)
    • Fire station # 6 – 317 N. Lake Street, Madera, CA 93637

 

Should you have any questions, please reach out to the Utility Billing Department at vog.a1635111452redam1635111452@gnil1635111452libyt1635111452ilitu1635111452 or (559) 661-5459.