Helpful Transit Information

City of Madera Title VI Policy Statement

The City of Madera is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended. The City’s objectives are to:

• • Ensure that the level and quality of transportation service is provided without regard to race, color, or national origin.
  • Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations.
  • Promote the full and fair participation of all affected populations in transportation decision making.
  • Prevent the denial, reduction or delay in benefits related to programs and activities that benefit minority populations or low-income populations.
  • Ensure meaningful access to programs and activities by persons with limited English proficiency (LEP).

Title VI Transit Complaint Process

The City of Madera is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities, and to the delivery of equitable and accessible transportation services. Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with the City within 60 calendar days from the date of the alleged discrimination.

You may download a copy of the Title VI Complaint Form in the following languages:

Title VI Complaint Form - English

Title VI Complaint Form - Spanish

A copy of the Title VI Complaint Form may also be obtained by calling 559-661-3689. The City will provide appropriate assistance to complainants who are limited in their ability to communicate in English.

For additional information on the City’s non-discrimination obligations, please contact and/or file complaints with the City in writing and addressed to:

Ivette Iraheta, Grant Administrator
Title VI Compliance Coordinator
City of Madera
205 West Fourth Street
Madera, CA 93637

This procedure is established for anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the City of Madera’s public transit system.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant; and location, date and description of the alleged discrimination.

The complaint should be submitted by the complainant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Ivette Iraheta, Grants Administrator
City of Madera
205 West Fourth Street
Madera, CA   93637

Within 15 calendar days after receipt of the complaint, the City of Madera Grants Administrator or her designee will meet with the complainant to discuss the complaint and the possible resolution.  Within 15 calendar days of the meeting, the City of Madera Grants Administrator or her designee will respond in writing, explaining the City of Madera’s position and offer options for substantive resolution of the complaint.

All written complaints received by the City of Madera regarding its public transit system, and responses, will be retained by the City of Madera for at least three years.

The City’s first involvement in public transportation came in the mid-1970s in a climate of federal State programs that were focusing on seniors and mass transit needs. Senior citizen activists were the force that gave rise to creation of Dial-A-Ride service in Madera in 1978. Dial-A-Ride began providing general public, curb-to-curb demand responsive service. The Dial-A-Ride system today serves a City-County area encompassing approximately a five-mile radius from downtown as far north as Avenue 19, and as far south as Madera Community College on Avenue 12.

In 1998, the City initiated Madera Area Express/MAX, a fixed-route service that serves the City and parts of the unincorporated areas of Madera County. Service is at 35- or 70-minute intervals depending on the route. Inter-regional transportation beyond Madera is available through Greyhound or Amtrak.

City of Madera ADA Paratransit Service Plan:

ADA Paratransit Service Plan 

Brochures:

ADA-Paratransit Brochure-English

ADA-Paratransit Brochure-Spanish

Eligibility:

ADA-Paratransit Application-English

ADA-Paratransit Application-Spanish

The Grants Department’s Mission is to Provide Exceptional Grant Resources,
Development and Administration to Advance Madera’s Vision and Mission.

The Transit Advisory Board serves in an advisory capacity to the City Council and staff on transit matters, reviews transit system proposals, ensures grievance procedures for transit services are followed, and discusses overall transit planning and operating activities.

Comprised of seven (7) members, all of whom serve four year terms, members of the Transit Advisory Board are appointed by individual members of the Madera City Council and represent a cross section of the community (general public, children, elderly, disabled, students, social service agencies, and minority family). Meetings are held at 10:30 a.m. the last Wednesday of July, October, January, and April at Madera City Hall. Special meetings are scheduled as needed.

Current TAB members, the District they represent and their term of expiration are provided in the chart below.

Transit Advisory Board Committee Application

 Transit Advisory Board Agendas

October 26, 2016 Agenda

February 22, 2017 Agenda

April 19, 2017 Agenda

July 19, 2017 Agenda

October 18, 2017 Agenda

January 17, 2018 Agenda

April 18, 2018 Agenda

July 18, 2018 Agenda

August 15, 2018 Agenda

October 17, 2018 Agenda

January 16, 2019 Agenda

April 17, 2019 Agenda

July 17, 2019 Agenda

You may call (559) 551-3689 for additional information or to provide suggestions for service improvements and/or to serve on the TAB.