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City of Madera Title VI Policy Statement
The City of Madera is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended. The City’s objectives are to:
Title VI Transit Complaint Process
The City of Madera is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities, and to the delivery of equitable and accessible transportation services. Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with the City within 60 calendar days from the date of the alleged discrimination.
You may download a copy of the Title VI Complaint Form in the following languages:
A copy of the Title VI Complaint Form may also be obtained by calling 559-661-3689. The City will provide appropriate assistance to complainants who are limited in their ability to communicate in English.
For additional information on the City’s non-discrimination obligations, please contact and/or file complaints with the City in writing and addressed to:
Ivette Iraheta, Grant Administrator
Title VI Compliance Coordinator
City of Madera
205 West Fourth Street
Madera, CA 93637
This procedure is established for anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the City of Madera’s public transit system.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant; and location, date and description of the alleged discrimination.
The complaint should be submitted by the complainant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Ivette Iraheta, Grants Administrator
City of Madera
205 West Fourth Street
Madera, CA 93637
Within 15 calendar days after receipt of the complaint, the City of Madera Grants Administrator or her designee will meet with the complainant to discuss the complaint and the possible resolution. Within 15 calendar days of the meeting, the City of Madera Grants Administrator or her designee will respond in writing, explaining the City of Madera’s position and offer options for substantive resolution of the complaint.
All written complaints received by the City of Madera regarding its public transit system, and responses, will be retained by the City of Madera for at least three years.
The City’s first involvement in public transportation came in the mid-1970s in a climate of federal State programs that were focusing on seniors and mass transit needs. Senior citizen activists were the force that gave rise to creation of Dial-A-Ride service in Madera in 1978. Dial-A-Ride began providing general public, curb-to-curb demand responsive service. The Dial-A-Ride system today serves a City-County area encompassing approximately a five-mile radius from downtown as far north as Avenue 19, and as far south as Madera Community College on Avenue 12.
In 1998, the City initiated Madera Area Express/MAX, a fixed-route service that serves the City and parts of the unincorporated areas of Madera County. Service is at 35- or 70-minute intervals depending on the route. Inter-regional transportation beyond Madera is available through Greyhound or Amtrak.
The Grants Department’s Mission is to Provide Exceptional Grant Resources,
Development and Administration to Advance Madera’s Vision and Mission.
The Transit Advisory Board serves in an advisory capacity to the City Council and staff on transit matters, reviews transit system proposals, ensures grievance procedures for transit services are followed, and discusses overall transit planning and operating activities.
Comprised of seven (7) members, all of whom serve four year terms, members of the Transit Advisory Board are appointed by individual members of the Madera City Council and represent a cross section of the community (general public, children, elderly, disabled, students, social service agencies, and minority family). Meetings are held at 10:30 a.m. the last Wednesday of July, October, January, and April at Madera City Hall. Special meetings are scheduled as needed.
Current TAB members, the District they represent and their term of expiration are provided in the chart below.
|Board Member||District||Term Expires|
|Ms. Robin Ware||1||December 2022|
|Vacant (Please see link to the TAB application below.)||2||December 2020|
|Ms. Marie Luna||3||December 2022|
|Mr. Steve Salter||4||December 2020|
|Ms. Otilia Morales||5||December 2022|
|Ms. Linda Clark||6||December 2020|
|Ms. Cynthia Ortegon||7||December 2020|
Transit Advisory Board Agendas
You may call (559) 661-3689 for additional information or to provide suggestions for service improvements and/or to serve on the TAB.
Questions or comments regarding transit service provided by the City of Madera can be brought to the attention of the City’s Transit Program Manager. Scheduling DAR rides and scheduling questions can be answered directly by the City’s contract service provider, First Transit:
First Transit/City of Madera's Contracted Service Provider
123 North E Street
Madera, CA 93638
(559) 661-RIDE (7433)
For operational questions regarding Madera Transit scheduling and routes, please call (559) 661-RIDE (7433).