Click to view the 2017 Fare Analysis Report.
City of Madera Title VI Policy Statement
The City of Madera is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended. The City’s objectives are to:
Title VI Transit Complaint Process
The City of Madera is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities, and to the delivery of equitable and accessible transportation services. Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with the City within 60 calendar days from the date of the alleged discrimination.
You may download a copy of the Title VI Complaint Form in the following languages:
A copy of the Title VI Complaint Form may also be obtained by calling 559-661-3689. The City will provide appropriate assistance to complainants who are limited in their ability to communicate in English.
For additional information on the City’s non-discrimination obligations, please contact and/or file complaints with the City in writing and addressed to:
Ivette Iraheta, Grant Administrator
Title VI Compliance Coordinator
City of Madera
205 West Fourth Street
Madera, CA 93637
Madera Transit Plan - The goal of the Madera Transit Plan (MTP) is to evaluate the City's Transit System and devise operational and policy changes to formulate a plan that will improve the transit system. Goals include improving connectivity with other modes of transportation and systems to advance multi-modal transportation within the region, improve the efficiencies of the system's operations, and lay out a plan for future policy or operational changes. Click here to view the project timeline. (Status - Currently Underway)
Stop Signage - Purpose is to provide route information that is clear, understandable, accurate, and easier for passengers to understand their travel options. Stop Signage will include North and Southbound identification, Stop ID's, and Color Coded assigned Route as an alternative to route identification. Click here to view image of Stop Signage. (Status - Currently Underway)
Shelter Lighting - As part of the MTP, adequate lighting is being evaluated for the safety and security of all passengers and the general public. The goal is maintain and improve the personal safety of all passengers and the general public. Click here to view image and benefits. (Status - Currently Underway)
Farebox Modernization - 2022
Vehicle Procurement of Seven Passenger Transit Vans - 2022
Transit Charging Stations - TBD
Madera Transit Intermodal Rehab - TBD
Transit Fleet Electrification - TBD
This procedure is established for anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the City of Madera’s public transit system.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant; and location, date and description of the alleged discrimination.
The complaint should be submitted by the complainant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Ivette Iraheta, Grants Administrator
City of Madera
205 West Fourth Street
Madera, CA 93637
Within 15 calendar days after receipt of the complaint, the City of Madera Grants Administrator or her designee will meet with the complainant to discuss the complaint and the possible resolution. Within 15 calendar days of the meeting, the City of Madera Grants Administrator or her designee will respond in writing, explaining the City of Madera’s position and offer options for substantive resolution of the complaint.
All written complaints received by the City of Madera regarding its public transit system, and responses, will be retained by the City of Madera for at least three years.
The City’s first involvement in public transportation came in the mid-1970s in a climate of federal State programs that were focusing on seniors and mass transit needs. Senior citizen activists were the force that gave rise to creation of Dial-A-Ride service in Madera in 1978. Dial-A-Ride began providing general public, curb-to-curb demand responsive service. The Dial-A-Ride system today serves a City-County area encompassing approximately a five-mile radius from downtown as far north as Avenue 19, and as far south as Madera Community College on Avenue 12.
In 1998, the City initiated Madera Area Express/MAX, a fixed-route service that serves the City and parts of the unincorporated areas of Madera County. Service is at 35- or 70-minute intervals depending on the route. Inter-regional transportation beyond Madera is available through Greyhound or Amtrak.
The PTASP regulation requires transit agencies to incorporate Safety Management System (SMS) policies and procedures as they develop safety plans to manage safety risks. The regulation set July 20, 2020 as the deadline for transit agencies to certify that they have established a compliant agency safety plan. However, this FTA notice alerts transit agencies that they will have until July 20, 2021 to comply with the regulation and updates a previous notice of enforcement issued in April 2020.
The Transit Advisory Board serves in an advisory capacity to the City Council and staff on transit matters, reviews transit system proposals, ensures grievance procedures for transit services are followed, and discusses overall transit planning and operating activities.
Comprised of seven (7) members, all of whom serve four year terms, members of the Transit Advisory Board are appointed by individual members of the Madera City Council and represent a cross section of the community (general public, children, elderly, disabled, students, social service agencies, and minority family). Meetings are held at 5:30pm. the last Thursday of July, October, January, and April at Madera City Hall.* Special meetings are scheduled as needed.
*Due to Covid-19, meetings are temporarily held through Virtual Platforms. To allow for Public Comment, links to all TAB Meetings will be posted on the Madera Metro Facebook Page
If you are unable to attend, please submit all public comments to David Huff - Program Manager, Transit at vog.a1653464499redam1653464499@ffuh1653464499d1653464499
Current TAB members, the District they represent and their term of expiration are provided in the chart below.
|Board Member||District - Council||Term Expires|
|Mr. Andrew Albonico - Vice Chair||1 - Gallegos||December 2022|
|Mr. Muhammad Latif||2 - Rodriguez||December 2024|
|Ms. Marie Luna||3 - Montes||December 2022|
|Ms. Patricia Carreon||4 - Evans||December 2024|
|Ms. Otilia Morales||5 -Vacant||December 2022|
|Vacant||6 - Villegas||Vacant|
|Ms. Cynthia Ortegon - Chair||Mayor Nominee||December 2024|
Transit Advisory Board Agendas
January 28, 2021 : Meeting Agenda
April 29, 2021 : Meeting Agenda
July 29, 2021 Meeting postponed due to quorom not met.
May 24, 2022 : Meeting Agenda
Next Meeting - July 26, 2022
You may call (559) 661-3693 for additional information or to provide suggestions for service improvements and/or to serve on the TAB.
Questions or comments regarding transit service provided by the City of Madera can be brought to the attention of the City’s Transit Program Manager. Scheduling DAR rides and scheduling questions can be answered directly by the City’s contract service provider, MV Public Transportation:
Transit Program Manager/City of Madera
205 W. Fourth Street
Madera, CA 93637
MV Public Transportation, Inc./City of Madera's Contracted Service Provider
1951 Independence Drive
Madera, CA 93638
(559) 661-RIDE (7433)
For operational questions regarding Madera Transit scheduling and routes, please call (559) 661-RIDE (7433).
Policies and Procedures
Local Service Providers