Helpful Transit Information

City of Madera ADA Paratransit Service Plan:

ADA Paratransit Service Plan 

Brochures:

ADA-Paratransit Brochure-English

ADA-Paratransit Brochure-Spanish

City of Madera Title VI Policy Statement

The City of Madera is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended. The City’s objectives are to:

• • Ensure that the level and quality of transportation service is provided without regard to race, color, or national origin.
  • Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations.
  • Promote the full and fair participation of all affected populations in transportation decision making.
  • Prevent the denial, reduction or delay in benefits related to programs and activities that benefit minority populations or low-income populations.
  • Ensure meaningful access to programs and activities by persons with Limited English Proficiency (Click here to view the Limited English Proficiency Plan).

City of Madera 2022 - 2025 TITLE VI Program

City Council Resolution 22-81 Adopting the 2022 - 2025 Title VI Program Update

TITLE VI Program Public Notice - English | Spanish

TITLE VI Complaint Process - English | Spanish

Submission of Complaint: If a customer believes he/she has received discriminatory treatment by the City of Madera transit system based on race, color or national origin, the customer will have the right to file a complaint with the Transit Title VI Compliance Coordinator. Written complaints shall include:

• Date of the alleged discrimination
• Date when the complainant(s) became aware of the alleged act of
• Date that conduct was discontinued or the latest instance of
• Detailed description of the issues, including names and job titles of those individuals perceived as parties in the complaint.

The complaint must be filed no later than sixty (60) calendar days of the alleged discriminatory incident and be signed by the complainant(s).

You may download a copy of the Title VI Complaint Form in the following languages:

TITLE VI Complaint Form - English | Spanish

A copy of the Title VI Complaint Form may also be obtained by calling 559-661-3693. The City will provide appropriate assistance to complainants who are limited in their ability to communicate in English.

For additional information on the City’s non-discrimination obligations, please contact and/or file complaints with the City in writing and addressed to:

Transit Program Manager
Title VI Compliance Specialist
City of Madera
205 West Fourth Street
Madera, CA 93637

This procedure is established for anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the City of Madera’s public transit system.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant; and location, date and description of the alleged discrimination.

The complaint should be submitted by the complainant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Ivette Iraheta, Grants Administrator
City of Madera
205 West Fourth Street
Madera, CA   93637

Within 15 calendar days after receipt of the complaint, the City of Madera Grants Administrator or her designee will meet with the complainant to discuss the complaint and the possible resolution.  Within 15 calendar days of the meeting, the City of Madera Grants Administrator or her designee will respond in writing, explaining the City of Madera’s position and offer options for substantive resolution of the complaint.

All written complaints received by the City of Madera regarding its public transit system, and responses, will be retained by the City of Madera for at least three years.

The Madera Metro Service Design Guidelines establish criteria and standards to ensure the Madera Metro fixed-route network can grow and improve following standard guidelines that deliver consistent service to customers and support the mission of the department.

The Madera Transit Plan (MTP) is a network assessment and proposed redesign of the existing Madera Metro fixed-route system. The MTP included developing revised route alignments and new or updated bus stop locations. The primary objectives of the MTP are to analyze the current system to develop recommendations for revising routes, update route schedules, and improve headway to provide a better transit service to the Madera community.

The PTASP regulation requires transit agencies to incorporate Safety Management System (SMS) policies and procedures as they develop safety plans to manage safety risks. The regulation set July 20, 2020 as the deadline for transit agencies to certify that they have established a compliant agency safety plan. However, this FTA notice alerts transit agencies that they will have until July 20, 2021 to comply with the regulation and updates a previous notice of enforcement issued in April 2020.

Madera Metro Agency Safety Plan

Madera Metro ASP - Certification Letter

The Transit Advisory Board serves in an advisory capacity to the City Council and staff on transit matters, reviews transit system proposals, ensures grievance procedures for transit services are followed, and discusses overall transit planning and operating activities.

Comprised of seven (7) members, all of whom serve four year terms, members of the Transit Advisory Board are appointed by individual members of the Madera City Council and represent a cross section of the community (general public, children, elderly, disabled, students, social service agencies, and minority family). Meetings are held at 5:30pm. the last Tuesday of July, October, January, and April at Madera City Hall.* Special meetings are scheduled as needed.

*Due to Covid-19, meetings are temporarily held through Virtual Platforms. To allow for Public Comment, links to all TAB Meetings will be posted on the Madera Metro Facebook Page

If you are unable to attend, please submit all public comments to David Huff - Program Manager, Transit at dhuff@madera.gov

Current TAB members, the District they represent and their term of expiration are provided in the chart below.

Transit Advisory Board Committee Application

 Transit Advisory Board Agendas

October 26, 2016 Agenda

February 22, 2017 Agenda

April 19, 2017 Agenda

July 19, 2017 Agenda

October 18, 2017 Agenda

January 17, 2018 Agenda

April 18, 2018 Agenda

July 18, 2018 Agenda

August 15, 2018 Agenda

October 17, 2018 Agenda

January 16, 2019 Agenda

April 17, 2019 Agenda

July 17, 2019 Agenda

October 17, 2019 Agenda

January 30, 2020 Agenda

March 12, 2020 Agenda

April 16, 2020 Agenda

July 30, 2020 : Meeting Agenda | Minutes

October 29, 2020 : Meeting Agenda | Minutes

December 3, 2020 : Special Meeting Agenda | Minutes

January 28, 2021 : Meeting Agenda

April 29, 2021 : Meeting Agenda

July 29, 2021 Meeting postponed due to quorom not met.

September 24, 2021 Special Meeting : Meeting Agenda | Minutes | View - (Full Meeting Not Captured Due To Technical Issues)

October 26, 2021 : Meeting Agenda | Minutes

January 27, 2022 : Meeting Agenda | Minutes | View |

May 24, 2022 : Meeting Agenda | View | TAB Member voted to schedule TAB meeting the last Tuesday of the desired month.

July 26, 2022 : Quarterly Meeting Postponed

August 30, 2022 : Meeting Agenda | View |

September 26, 2022 : Special Meeting Agenda 

Next Meeting - Tuesday, October 25, 2022

You may call (559) 661-3693 for additional information or to provide suggestions for service improvements and/or to serve on the TAB.

The City’s first involvement in public transportation came in the mid-1970s in a climate of federal State programs that were focusing on seniors and mass transit needs. Senior citizen activists were the force that gave rise to creation of Dial-A-Ride service in Madera in 1978. Dial-A-Ride began providing general public, curb-to-curb demand responsive service. The Dial-A-Ride system today serves a City-County area encompassing approximately a five-mile radius from downtown as far north as Avenue 19, and as far south as Madera Community College on Avenue 12.

In 1998, the City initiated Madera Area Express/MAX, a fixed-route service that serves the City and parts of the unincorporated areas of Madera County. Service is at 35- or 70-minute intervals depending on the route. Inter-regional transportation beyond Madera is available through Greyhound or Amtrak.