Sewer, Water, and Solid Waste Rates

Understanding your utility bills can sometimes be confusing. This page provides information on the City of Madera’s sewer, water, and solid waste rates, as well as helpful resources on water conservation, recycling, and related regulations. Use the links below to access rate schedules, calculation methods, and guides designed to help you manage your utility usage effectively.

Current Rates

Rate Studies & Public Hearings

To ensure transparency and community engagement, the City conducts comprehensive rate studies and public hearings. These reports provide detailed analyses of the cost of providing sewer, water, and solid waste services.

When did the rates increase?

In July 2022, the Madera City Council approved a multi-year plan to update utility rates to fund critical repairs and improvements to the City’s water system. The first adjustment took effect on August 1, 2022. The second adjustment is scheduled for July 1, 2023, and will appear on that month’s utility bills.

Why are water rates going up even though we’re asked to conserve water?

The updated rates align with State conservation directives and are designed to reduce water use by approximately 20–28%. While lower usage reduces some costs (like electricity for pumps), most system expenses remain constant — such as water quality testing, well maintenance, distribution repairs, and debt payments on infrastructure improvements.

In addition, drought conditions increase maintenance costs for wells. The City is investing in new above-ground storage to ensure a reliable water supply for peak demand and firefighting needs. Stable water rates help maintain a sustainable system regardless of fluctuations in usage.

How are the rates determined?

The City works with independent consultants to conduct utility rate studies. These studies analyze the cost of providing service and identify necessary adjustments to fund operations, maintenance, capital projects, and debt repayment for past and future improvements.

What can I do to reduce my water bill?

Outdoor irrigation typically accounts for about 60% of residential water use, so watering less is the best way to lower your bill. Other conservation tips include:

  • Installing low-flow fixtures and faucet aerators
  • Running full loads of laundry and dishes
  • Turning off water while brushing teeth
  • Shortening shower times
  • Repairing leaks promptly
  • Upgrading to WaterSense-labeled toilets and showerheads

The City also offers rebates for water-saving devices.

Is funding available to help with water conservation improvements?

Yes. The City’s rebate program provides financial assistance for approved water conservation upgrades. Contact the Water Conservation Unit at (559) 661-5466 for details.

Why do water rates differ from city to city?

Each water system’s costs vary based on infrastructure age, water source, and operating expenses. Municipal utilities operate on a cost-recovery basis — they do not make a profit, and revenue cannot be used for unrelated City services. Tiered rate structures ensure higher users pay more to support the system capacity needed for their consumption.

Is financial assistance available for low- or fixed-income residents?

State law prohibits the City from discounting water rates, but other assistance programs are available. The Utility Billing Division also offers payment plans for qualifying customers — communication is key to avoiding late fees or penalties.

Who can I contact with billing or service questions?

For billing or account questions, contact the Utility Billing Division at (559) 661-5459. For meter or water service issues, contact Public Works at (559) 661-5466.

What are the penalties for watering violations?

  • 1st violation: $75 fine
  • 2nd violation within one year: $200 fine
  • 3rd violation within one year: $500 fine

Does the City use surface water or groundwater?

Currently, all City water comes from groundwater wells. The City continues to explore options for diversifying its water supply to ensure long-term reliability.

How safe is Madera’s water supply?

Madera’s water quality is excellent. The City conducts weekly testing to ensure safety and compliance with all State and federal standards. View the latest Annual Water Quality Report for detailed results.

What financial assistance programs are available for utility bills?

Several programs may offer assistance to qualifying residents:

Contact Information

Office Hours/Phone Inquiries
Monday – Friday
8:00am – 5:00pm
Email: utilitybilling@madera.gov
Fax: 1 (559) 675-7067

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