New Resident Guide

Welcome to Madera! This page highlights the essential city services and local basics you’ll want during your first weeks in town. Bookmark it — you’ll likely return to it often.

1) Utilities & Waste Services

• Utility Billing (Water, Sewer, Trash): Set up or manage your account through the Utility Billing page. Office hours, forms, and contact info are listed there.
  
  
• Trash, Recycling & Organics: Find your service day, container rules, and collection guidelines on the Trash & Recycling Schedule.
  
  
• Electricity & Gas Service: Contact Pacific, Gas & Electric.
• Curbside Cleanup: The City’s annual bulky item cleanup runs once per year. Dates and maps are posted when announced on the Curbside Cleanup page.
  
  
• Missed Collection or Cart Questions: Contact the City’s hauler: Mid Valley Disposal
  Phone: 1 (559) 237-9425

2) Street Sweeping & Road Maintenance

• Sweeping Schedules: Day and night sweeping maps and schedules are posted on the Street Sweeping page. Don't forget to move your vehicle during posted sweeping times.
  
  
• Report an Issue: To report potholes, signage problems, or drainage issues, visit the Roads & Streets page.

3) Water Use & Conservation

• Watering Rules: Outdoor irrigation days and hours can vary by season and drought stage. View current restrictions and tips on the Water Use Regulations page.
  
  
• Leaks & Water Waste: Please repair leaks promptly. Report water waste through the contact form at https://forms.madera.gov/Report-Issue.

4) Registering, Licensing & City Requirements

• Starting or Moving a Business: Apply for or renew a license through the City’s Finance and Business Licensing resources.
  
  
• Animals & Pets: Review local pet licensing and animal service requirements.
  
  
• New Utility Accounts: See setup and transfer instructions on the Utility Billing page.

5) Getting Around

• Public Transit (Madera Metro): Learn about bus routes and Dial-A-Ride services through the City’s Transportation resources.
  
  
• Biking & Walking: Explore community trails and pedestrian routes through the Park Amenities page.
  
  
• Madera Municipal Airport: Supports general aviation and hosts events like the annual Gathering of Warbirds. See Visiting Madera for more details.

6) Emergency & Important Contacts

• Emergency: Dial 911 for Police, Fire, or Medical emergencies.
  
  
• Utility Billing: Call (559) 661-5459 or email as listed on the Utility Billing page.
  
  
• After-Hours Water Emergencies: Call the number listed under Water & Sewer Services.
  
  
• Public Works / Streets: See Roads & Streets for service requests and maintenance contacts.

7) Parks, Recreation & Community Life

• Programs & Registration: Sign up for youth and adult programs through the Parks & Community Services Department.
  
  
• City Events & Festivals: Check the Visiting Madera page or the Events Calendar for upcoming activities like Movies in the Park, the Pomegranate Festival, and the Christmas Parade of Lights.
  
  
• Serve Your Community: Apply to join a City board, commission, or committee on the Boards, Commissions & Committees page.

Quick Links

• Utility Billing
• Trash, Recycling & Organics
• Street Sweeping
• Water & Sewer
• Careers