The City of Madera Information Systems (IS) Department is an internal services and support department responsible for installing, maintaining and supporting all facets of technology for the City departments and staff members.
The IS Department delivers hands-on and remote services to all City departments while also managing and maintaining the City’s network systems and main data servers. The IS Department also has oversite for all public facing systems including the website and social media platforms.
Some of the technology the IS department supports includes over 275 desktop, laptop, and tablet computers, the City wide phone system, mobile phones, mobile data and devices, the City financial system, Police Department dispatch and records systems, and the city wireless network which connects city buildings and provides free wireless in all of these buildings.
While installing and maintaining systems is a big part of the IS department’s workday the City IS staff is also busy creating and updating current policy for technology and systems, creating and maintaining the central technology budget for the City, and researching and recommending new technology that will help support the City’s service delivery and communication with the public.
Information Systems maintenance is responsible for servicing and maintaining all of the technology equipment owned by the city. We support all city departments by minimizing costs and maximizing uptime. This has been a continuous improvement project which relies on the regular refreshing of equipment and software, and the use of support tools and resources. All IS equipment is regularly inventoried, assigned a replacement value, and assigned a replacement life-cycle. This will ensure that costs are allocated to departments correctly and that all IS assets will be funded and regularly replaced. A replacement fund is maintained to ensure funds are available when needed. Pro-rated annual contributions are made by the departments to this fund based on capital cost and expected life of the equipment.
As shown in the organization chart below the IS Manager leads the tactical and strategic planning and operations for the department. All central servers and network equipment is maintained by a single network and systems administrator while all end user devices including computers, phones, printers, mobile devices, application software, etc. is supported by two (2) computer systems technicians.
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